KYC or Kill Your Customers? Are We Driving Good Business Away?
Description
Ever expanding KYC requirements have transformed customer onboarding into a friction heavy process, sometimes with damaging commercial consequences. This session explores whether KYC practices are becoming counterproductive, driving away legitimate clients while failing to stop bad actors. It considers how firms can balance regulatory expectations with customer experience, proportionality, and sustainable business growth.
This webinar provides one-hour of CPD and offers insights and updates from a leading industry-expert speaker.
Delegates places are interchangeable with colleagues from the same organisation.
Content
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KYC burden versus actual risk
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De risking and unintended consequences
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Customer experience and trust erosion
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Regulatory expectations on proportionality
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Smarter, customer centric KYC models
Presenter
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Helen Hatton Directors at the School of International Financial Services |
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Helen Hatton is widely recognised as the prime architect of the modern Jersey regulatory regime. She resigned as Deputy Director General of the Jersey Financial Services Commission in May 2009, having led the implementation of regulatory development in the island from its blacklisted state in 1999 to achieving one of the world’s best IMF evaluation results, to establish Sator Regulatory Consulting, which merged with BDO Jersey in April 2016. Prior to taking up her roles in Jersey, Helen was Director of Enforcement with the Isle of Man Financial Supervision Commission from 1992-1999, introducing the first offshore ‘all crimes’ money laundering regime in 1997 and, notably, achieving the world’s first ‘freestanding’ offshore Mareva injunction without a local cause of action in the case SIB-v-Lloyd Wright. This milestone case brought an effective end to banking secrecy in the Crown Dependencies. Helen is a Fellow of the Institute of Advanced Legal Studies, a member of the Editorial Board of the Journal of Banking Regulation and member of the Worshipful Company of International Bankers. She is a recognised international speaker on regulatory compliance topics and regularly publishes papers on regulatory matters. |