Foundations of Effective Communication
Description
This webinar will equip participants with tools to enhance their communication effectiveness in financial services. It explores the importance of clear and concise messaging, the 5 C’s of effective communication, and the role of non-verbal cues. Participants will also learn strategies for handling challenging conversations and recognising practices that need improvement, with practical examples to apply immediately.
This webinar provides one-hour of CPD and offers a structured learning experience designed to deliver actionable outcomes.
Delegates places are interchangeable with colleagues from the same organisation.
Content
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Importance of Effective Communication
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The 5 C’s of effective communication
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Non- verbal communication
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Managing difficult conversations
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Examples of good and needs improvement practices
Presenter
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Chris Usher Managing Director of the School of International Financial Services |
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Chris is the Managing Director of the School of International Financial Services (SIFS), a leading provider of training and education in offshore financial services across 15 jurisdictions globally. He has over 25 years of experience in offshore financial services, having previously held senior wealth management roles at Barclays Wealth and Santander, where he advised private clients and corporates on complex global investment solutions and wealth structuring. Chris is currently also a Director at Cavenwell Group. With a deep understanding of geopolitical and economic dynamics, Chris helps clients navigate the changing international wealth structuring landscape and optimise tax efficiency. Chris has trained over 6,000 people in qualifications for the Chartered Institute for Securities and Investments (CISI) in wealth management and is a well-regarded member of the Institute. He also serves on the committee of the Jersey Wealth Managers Association (JWMA) and is a member of the Institute of Directors. |