Handling Difficult Employees & Workplace Challenges
This webinar forms part of the 2025 Management & Leadership Skills Programme.
Description
Managing difficult employees requires a proactive approach and clear strategies. This course helps managers identify and address challenging behaviours such as conflict, negativity, and disengagement. Participants will learn how to set firm boundaries, escalate issues when necessary, and minimise the impact of toxic behaviours on team dynamics. By applying practical techniques, managers will create a more positive and productive workplace.
This webinar provides one-hour of CPD and forms part of the 2025 Management & Leadership Skills Programme, delivered by Olivia Cleland.
Delegates places are interchangeable with colleagues from the same organisation.
Content
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Identify and address challenging behaviours in the workplace
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Develop strategies for managing conflict, negativity, and disengagement
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Learn when and how to set clear boundaries and escalate issues appropriately
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Understand the impact of toxic behaviours on team dynamics and performance
Presenter
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Olivia Cleland Founder of ACTUAL !MPACT |
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Olivia Cleland has over 20 years’ experience of working in partnership with a range of organisations to develop and deliver learning solutions. Olivia brings creativity and a real understanding of people and behaviour with a focus on developing high performing teams and excellence in communication, creating and sustaining resilience and developing leadership skill and behaviour. Her core skill lies in her ability to build a sense of safety and quickly develop trust-based relationships with clients. As an experienced International Coach Federation credentialled coach and education provider, Olivia has a particular ability in supporting clear thinking and logically addressing unproductive behaviours and actions. Olivia also provides leadership and coach education through the ICF accredited Leadership Coaching Programme. This programme ensures that leaders, managers and coaches are educated to an exceptional level and attracts delegates from the UK, Ireland, CI, Europe and the US. She also provides coach mentoring for coaches across the globe who want to achieve their credential with ICF or renew their credential. |