Chatbots in Customer Service: Transforming the Financial Services Industry
This webinar forms part of the 2024 FinTech Series.
Description
This webinar provides one-hour of CPD and offers insights and updates from a leading industry-expert speaker.
All webinars can be booked individually, or you can book the entire series for a discounted cost. Delegates places are also interchangeable with colleagues from the same organisation.
Book the full series of webinars at a discounted price.
View the full series
Content
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Short intro on the Digital Stack of new technologies in FS
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Addressing the AI/GenAI hype
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Effect of these new technologies on Customer Journeys
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Demo of a AI/GenAI customer service solution in FS
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What’s next
Presenter
Joris JuttmannPartner at KPMG |
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Joris is the Advisory practice leader for Digital Process Excellence (DPE) at KPMG. He leads the Digital Process Strategy practice in the Netherlands and in this capacity, he has been engaged with all new KPMG process technology driven client engagements in the Netherlands, and KPMG proposition and product development in the last decade. Furthermore, he teaches new technology at the University of Amsterdam and the Dutch Accountants and Controllers association NBA, and he is a regular speaker at national and international conferences on new technology strategy development and implementation. |