2026 Soft Skills Programme

6 PD hours

Description

The Soft Skills Programme is designed to equip professionals with essential interpersonal and personal development skills. It covers techniques for building and delivering impactful presentations and enhancing effective communication. Participants will learn to harness emotional intelligence to improve workplace relationships and strategies for managing mental health while building resilience. The programme also focuses on mastering negotiation skills for achieving successful outcomes and improving time management to boost productivity. This comprehensive training empowers individuals to excel in their professional and personal lives by fostering key skills for success.

This programme will comprise 6 x 1-hour webinars of 60 minutes, inclusive of Q&A, delivered by Shazia Zamir.

Suitable For

This programme is suitable for professionals at all levels who want to enhance their interpersonal and personal effectiveness.

Agenda

Building and Delivering Presentations 04 March 2026 \| 1 CPD Hours
Planning and preparation – objectives Designing a good presentation Delivery of and keeping the audience engaged Testing knowledge Feedback

Foundations of Effective Communication 29 April 2026 \| 1 CPD Hours
Importance of Effective Communication The 5 C’s of effective communication Non- verbal communication Managing difficult conversations Examples of good and needs improvement practices

Harnessing Emotional Intelligence 13 May 2026 \| 1 CPD Hours
What is Emotional Intelligence Importance of promoting in the workplace Embracing conflict resolution Elevating Self awareness Example in practice

Managing Mental Health and Developing Resilience 03 June 2026 \| 1 CPD Hours
Looking after you well being Building a support network Identifying the triggers Organising your time Help and resources you can turn to

Mastering Negotiation Skills 16 September 2026 \| 1 CPD Hours
Define Objectives and setting your objectives Consider non-negotiables Active listening – taking into consideration differing points Reaching and agreeing Clear communication for delivery of outcomes

Time Management 14 October 2026 \| 1 CPD Hours
What is time management? Planning and prioritising tasks – managing expectations Short term/long term goals – “SMART” Importance of taking a break Methods and tools – examples of good practice