Harnessing Emotional Intelligence
This webinar forms part of the 2025 Soft Skills Programme.
Description
This webinar will help professionals harness emotional intelligence to build stronger workplace relationships and navigate conflicts. Attendees will explore the components of emotional intelligence, strategies to enhance self-awareness, and the benefits of fostering a supportive environment. Practical examples will demonstrate how emotional intelligence can elevate team collaboration and workplace harmony.
This webinar provides one-hour of CPD and offers a structured learning experience designed to deliver actionable outcomes.
Delegates places are interchangeable with colleagues from the same organisation.
Content
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What is Emotional Intelligence
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Importance of promoting in the workplace
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Embracing conflict resolution
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Elevating Self awareness
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Example in practice
Presenter
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Shazia Zamir Expert Trainer at the School of International Financial Services |
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Shazia Zamir has worked for over 25 years in various Senior Compliance roles held within Legal, Financial and Law Enforcement sectors. Her experience includes managing and setting up compliance teams, reviewing and testing effectiveness of policy and procedures, implementing process improvement, conducting AML and GDPR audits, guiding MLRO/COLP’s and COFA’s in making informed risk decisions, designing bespoke risk case management system for centralised teams, writing and delivering firm-wide training on various key compliance topics. Having graduated in Civil and Structural Engineering (BEng) from the University of Bradford, Shazia extended her studies further graduate in Law (LLB) from University of College London. With her academic experience her approach to compliance is making it simple, practical and she is always honest ensuring that the solutions she proposes are workable and effective. |