Foundations of Effective Communication
This webinar forms part of the 2025 Soft Skills Programme.
Description
This webinar will equip participants with tools to enhance their communication effectiveness in financial services. It explores the importance of clear and concise messaging, the 5 C’s of effective communication, and the role of non-verbal cues. Participants will also learn strategies for handling challenging conversations and recognising practices that need improvement, with practical examples to apply immediately.
This webinar provides one-hour of CPD and offers a structured learning experience designed to deliver actionable outcomes.
Delegates places are interchangeable with colleagues from the same organisation.
Content
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Importance of Effective Communication
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The 5 C’s of effective communication
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Non- verbal communication
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Managing difficult conversations
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Examples of good and needs improvement practices
Presenter
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Shazia Zamir Expert Trainer at the School of International Financial Services |
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Shazia Zamir has worked for over 25 years in various Senior Compliance roles held within Legal, Financial and Law Enforcement sectors. Her experience includes managing and setting up compliance teams, reviewing and testing effectiveness of policy and procedures, implementing process improvement, conducting AML and GDPR audits, guiding MLRO/COLP’s and COFA’s in making informed risk decisions, designing bespoke risk case management system for centralised teams, writing and delivering firm-wide training on various key compliance topics. Having graduated in Civil and Structural Engineering (BEng) from the University of Bradford, Shazia extended her studies further graduate in Law (LLB) from University of College London. With her academic experience her approach to compliance is making it simple, practical and she is always honest ensuring that the solutions she proposes are workable and effective. |