Effective Communication & Crucial Conversations for Managers & Leaders
This webinar forms part of the 2025 Management & Leadership Skills Programme.
Description
Strong leadership relies on effective communication, particularly in high-stakes situations. This course equips managers and leaders with the skills to navigate crucial conversations with confidence and clarity. Participants will master the Crucial Conversations framework, learning how to manage emotions, de-escalate conflicts, and address workplace challenges constructively. By developing a structured approach to difficult discussions, leaders will enhance team trust, collaboration, and performance.
This webinar provides one-hour of CPD and forms part of the 2025 Management & Leadership Skills Programme, delivered by Olivia Cleland.
Delegates places are interchangeable with colleagues from the same organisation.
Content
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Understand the key principles of effective leadership communication
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Master the Crucial Conversations framework to navigate high-stakes discussions
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Develop strategies for handling difficult conversations with confidence and clarity
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Learn how to manage emotions and de-escalate conflicts in workplace interactions
Presenter
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Olivia Cleland Founder of ACTUAL !MPACT |
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Olivia Cleland has over 20 years’ experience of working in partnership with a range of organisations to develop and deliver learning solutions. Olivia brings creativity and a real understanding of people and behaviour with a focus on developing high performing teams and excellence in communication, creating and sustaining resilience and developing leadership skill and behaviour. Her core skill lies in her ability to build a sense of safety and quickly develop trust-based relationships with clients. As an experienced International Coach Federation credentialled coach and education provider, Olivia has a particular ability in supporting clear thinking and logically addressing unproductive behaviours and actions. Olivia also provides leadership and coach education through the ICF accredited Leadership Coaching Programme. This programme ensures that leaders, managers and coaches are educated to an exceptional level and attracts delegates from the UK, Ireland, CI, Europe and the US. She also provides coach mentoring for coaches across the globe who want to achieve their credential with ICF or renew their credential. |